Many big brands have taken notice of Wendy's social media prowess. Its continued success gives license to further experimentation. Experimentation that will sharpen our understanding of how social media tools will be used by brands for many years to come.
Pepsi's police debacle, Adidas's accidental reference to the Boston Marathon bombing's, and DiGorno's Pizza's misuse of a hashtag intended to support victim's of domestic abuse; all powerful and recent examples of brands falling asleep at the wheel and venturing beyond the proverbial "Line". The invisible and so often illusive line that dictates, through social convention, what is funny, what is offensive, what is in good and what is in bad taste.
How did these misguided attempts at social media marketing see the light of day? How can missteps be prevented in the future?
Generation-Z, born into Twitter and Instagram, have a keen and uncommon ability to understand and navigate social media. The oldest members among them, now entering college, will each carry years of social media experience that can be leveraged to procure the content that brands push through their social channels.
Large companies who are on the cutting edge, from sports teams to consumer brands, are ahead of the curve and already incorporating youth in their marketing departments. This gives them an unprecedented advantage over their competitors when trying to reach young audiences. In the near future, implementing this uncommon knowledge will be an industry wide practice. The brands who do not move quickly, who do not make use of Gen-Z's knowledge, will continue to be a step behind in the ever changing world of social media.
If you are interested in perfecting your brands social media and digital strategy, the Millennial Ad Network team is here to help!
- Brendan, John and Jake